1. Information We Collect
a. Device and Technical Information
When you use Neo Cleaner, we may automatically collect details such as:

• Device type and hardware model
• Operating system and version
• Unique identifiers (for example, IMEI)
• Network identifiers like IP and MAC addresses
• Installed app version
• Network status and connection details
• Crash reports and diagnostic logs

This information helps ensure the app runs reliably, securely, and as intended on your device.

b. Information You Provide
When you engage with Neo Cleaner features, you may submit:

• Media or files processed through the app
• Feedback, questions, or requests you send to us
• Other content you choose to share

This information helps us provide support, prevent abuse, and improve your experience.

c. Photo & Camera Permissions
Some features may require optional access to your photos or camera to:

• Enable cleaning or optimization of media
• Support certain visual-based tools

Permission is always requested explicitly. Your media remains on your device and is never uploaded, stored, or shared externally.

2. How We Use Information
The information collected is used to:

• Improve app performance and reliability
• Send important updates, alerts, and notices
• Provide technical assistance and respond to feedback
• Personalize the app experience
• Investigate and fix errors or crashes
• Protect against fraud and security threats
• Enhance advertising or promotional effectiveness (if applicable)

3. Sharing of Information
We never sell your data. In limited situations, some technical details may be shared with trusted partners, for example:

• To resolve billing questions or verify refunds that require diagnostic information

Any data shared is handled securely and used only for the purposes described here.

4. Policy Updates
This Privacy Policy may be updated periodically to reflect improvements in Neo Cleaner, legal requirements, or user feedback. When significant changes are made, we will notify you through the app or other appropriate channels. Please check this policy from time to time to stay informed.

5. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us: [email protected]